Elements and Performance Criteria
- Plan approach to stakeholder consultation
- In consultation with colleagues, review and assess current and potential stakeholders to determine needs, interests, priorities and relevant trends
- Identify key stakeholders, their representatives and means to establish and maintain links
- Make provision for current relevant information on stakeholders to be gathered and maintained
- Ensure plans to establish and maintain stakeholder links reflect awareness of relevant internal and external factors
- Take account of cultural considerations in planning stakeholder consultations
- Establish and maintain stakeholder relationships
- Use a range of formal and informal strategies to facilitate relationships between stakeholder/s and the organisation
- Identify and assess strategies for formal links between the organisation and key stakeholder/s, and implement selected mechanisms
- In consultation with colleagues, monitor and evaluate mechanisms and take appropriate action to continuously improve them
- Determine the purpose and parameters of specific consultations and inform participants clearly
- Ensure information from stakeholder consultations is integrated into organisational planning and made available to relevant colleagues in a timely way
- Ensure communication with stakeholder/s takes into account the nature of the group/s and prior and potential relationships
- Develop stakeholder networks
- Identify, establish and use formal and informal networks as a communication channel
- Share expertise, information and resources with networks when appropriate to strengthen links
- Represent the organisation to the community
- Communicate the organisation's role accurately and confidently in a way which the audience understands and which maintains stakeholder awareness
- Promote the organisation consistently to external bodies which affect its role, funding and operations
- Identify and use opportunities for promotion constructively